tk989's Privacy Policy

1 What Information We Collect

tk989 collects the following types of information to provide and improve its services:

1.1 Information You Provide Directly

When you register or use our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay account details)
• Documents required for identity verification (such as a national ID card)

1.2 Automatically Collected Information

When you use tk989, certain information is collected automatically:

• Device information (device type, operating system, browser version)
• IP address and approximate location
• Log data (login time, page views, transaction history)
• Cookies and similar tracking technologies
• Gaming activity details (betting history, win/loss records)

1.3 Information Received from Third Parties

In some cases, we may receive limited information from trusted third parties for identity verification and fraud prevention. This information is used solely to meet legal obligations.

2 Purpose of Using Your Information

tk989 uses your information for the following legitimate purposes:

2.1 Account Management

• Completing account registration and verification
• Confirming your identity and verifying your age
• Processing transactions and managing financial activities
• Providing customer support

2.2 Service Improvement

• Improving platform functionality and user experience
• Testing and launching new games and features
• Identifying and resolving technical issues

2.3 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming and identifying at-risk behavior
• Complying with legal obligations
• Resolving disputes and maintaining records

2.4 Communication

• Sending important notifications related to your account and transactions
• Sending promotional information based on your consent
• Maintaining communication related to customer service

3 Cookie Policy

tk989 uses cookies and similar technologies to give you a better experience. Cookies are small data files stored on your device.

We use the following types of cookies:

You can control or reject most cookies through your browser settings. Keep in mind that disabling certain cookies may limit the functionality of the site.

4 Information Disclosure & Third Parties

tk989 does not sell your personal information. However, certain information may be disclosed in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who carry out certain functions on our behalf. These include payment processors (such as the infrastructure of bKash, Nagad, Rocket, and Upay), security and fraud prevention agencies, and technology service providers. All such partners are bound by confidentiality agreements with us.

4.2 Legal Requirements

When required by law or an order from authorities, we may disclose your information. This includes:

• Court orders or legal proceedings
• Requests from government or regulatory bodies
• Fulfilling anti-money laundering obligations

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. You will be notified in advance and this Policy will continue to apply.

5 Data Security Measures

tk989 uses industry-standard technology to keep your personal information secure:

• SSL/TLS Encryption: Your data remains fully encrypted until it reaches our servers.
• Password Hashing: Your password is never stored directly; instead, a strong hashing algorithm is used.
• Access Controls: Only authorized personnel can access the data they need.
• Firewall & Security Monitoring: Our systems are monitored around the clock.
• Regular Security Audits: Our infrastructure is tested regularly to ensure there are no vulnerabilities.

While we make every effort to protect your information, no method on the internet is 100% secure. We continuously work to improve our security measures.

6 Data Retention Period

tk989 retains your personal information only for as long as necessary or legally required:

• Active accounts: All information is retained for the duration of the account.
• Financial transaction records: Retained for the period required by law.
• After account closure: Some information is retained for a specified period to meet legal obligations.
• Marketing communications: Stopped once you withdraw your consent.

Once the retention period ends, your personal information is securely deleted or anonymized.

7 Your Rights

As a tk989 user, you have the following rights over your personal information:

7.1 Right of Access

You can request a copy of the information we hold about you.

7.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing investigations.

7.4 Right to Restrict Processing

In some cases, you can request that the processing of your information be restricted.

7.5 Withdrawal of Consent

If you have given consent for marketing communications, you can withdraw that consent at any time.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

8 Protection of Minors

tk989 is a responsible platform intended only for those aged 21 and above. We do not knowingly collect personal information from minors.

Age verification steps are taken at registration. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

9 International Data Transfers

tk989's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate safeguards.

We ensure suitable contractual protections are in place for all data transfers, so that your information is always protected in accordance with the standards of this Policy.

10 Changes to This Policy

tk989 may update this Privacy Policy from time to time. We will notify you before any significant changes:

• By displaying a notice on the website
• By sending a notification to your registered email

If you continue using tk989 after the changes, it will be assumed that you agree to the updated Policy. We therefore recommend reading the Policy again after each update.

The "Last updated" date at the top of this page always reflects the current version of the Policy.

11 Responsible Gaming & Data

tk989 takes responsible gaming seriously. Data from your gaming activity is used not only to operate the service, but also to ensure a safe experience for you:

• Identifying unusual or at-risk gaming behavior
• Enforcing self-exclusion and limit-setting requests
• Providing information and support related to responsible gaming

For more information on responsible gaming, visit our Responsible Gaming page.